❓ Frequently Asked Questions
Every customer receives an invoice. If the reservation is made for a company, please provide the VAT number at the time of booking.
The apartment can accommodate up to 4 people. The equipment includes a double bed (160x200) with a single mattress (the beds are not joined) and a sofa bed in the living room. Guests decide for themselves whether the bed arrangement is suitable for their needs and the number of people.
For the comfort and safety of all guests, smoking tobacco and electronic cigarettes is strictly prohibited in the apartments. The property is equipped with smoke detectors.
Of course! Our apartments are family‑friendly and welcome guests with children.
Our apartments are hypoallergenic, therefore pets are not allowed. This policy helps us ensure a clean and healthy environment for all guests.
For safety reasons and to protect the property, bicycles may not be brought into the apartments or transported in the elevator. A locked and monitored bicycle parking area is available to guests in the underground garage, where bikes can be hung by the front wheel and secured. The key to the bicycle parking area is provided in the apartment.
Check‑in is convenient thanks to a code and card system. Guests receive a one‑time access code for the apartment, valid for the entire stay. A chip for opening the doors is also provided inside the apartment. Check‑in is possible from the early morning hours, and check‑out is until 11:00. It is possible to adjust these times upon prior arrangement.
We guarantee one parking space — either indoor or outdoor — depending on the selected apartment and the reservation details. If an additional parking space is needed, it can be purchased at the parking area located right next to the property.
Payments are made exclusively online — via bank transfer or BLIK to a mobile number — at the time of confirming the reservation.
If the cancellation is made more than 14 days before the start of the stay, we refund 100% of the amount paid.
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